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Please don't forget to take care of our drivers!

The Customer is responsible for any and all overtime charges. Billing is rounded to the next 15-minute increment. Customer is responsible for any and all damage done to the vehicle. All overtime charges, damages, and other incurred expenses must be paid for at the time of the occurrence. Parents, guardians, etc., must book the reservation for and are responsible for anyone 18 years and under. The use of illegal substances, illegal use of the vehicle, service, or chauffeur, will not be tolerated. Carpet cleaning fee will be added to the final bill if the limousine is left with an excessive mess. Bodily waste cleaning fee is $400. Cancellations must be made within 10 days of the reservation date to avoid responsibility of full rental amount. Our drivers reserve the right to deny and/or evict any person that they feel are contributing to the creation of a problem and/or unsafe condition in the rendering of our services. TNT Limousine will not be held responsible for any problem that may develop at the point of destination. We are not responsible for any articles left in the vehicle. There is a charge of $20 per broken or missing glass belonging to TNT Limousine. There is NO SMOKING in any vehicle belonging to TNT Limousine. Payment must be made in advance. Virginia State Law prohibits anyone under the age of 21 to possess or consume alcoholic beverages. Unlawfully possessing/drinking alcohol or using any illegal substance is not permitted in the limousine; and if detected, the service will be terminated without refund. If a cancellation of service is made, the deposit that is required to reserve the date will be considered a cancellation fee and will not be refunded.

• All cancellations for transfers booked in a Sedan SUV or Van must be received two (2) hours prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total.
• All cancellations for Sedans, SUVs and Vans booked for three (3) hours or greater require a 50 percent deposit at time of booking that becomes non-refundable 48 hours prior to contract start time; if customer cancels within two (2) hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.
• Cancellations for all other vehicles (Limo bus, Mercedes Sprinter, Van Terra, and Coach Bus) require a 50 percent deposit at time of booking that becomes non-refundable (48) hours prior to contract start date; if customer cancels within 2 hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.
• No smoking is allowed in the vehicle.
• Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a $250 clean-up fee being charged directly to the credit card on file for the trip.
• No alcohol permitted to any minor under 21 years of age.
• TNT Limousine representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.